Frequently Asked Questions
Q: How long does shipping take?
A: Standard shipping usually takes 3–7 business days depending on your location. Delivery times may vary during sales or festive seasons.
Q: Do you offer international shipping?
A: Yes, AL Creation offers international shipping. Shipping charges are calculated during checkout.
Q: Can I return or exchange an item?
A: Yes, returns or exchanges are accepted only for damaged or incorrect items. Items must be unused and in original condition.
Q: What products do you sell?
A: We offer premium hijabs, abayas, maxi dresses, inner caps, ninja caps, and modest fashion essentials for women.
Q: What fabrics are used in your products?
A: Our collections are made using premium-quality chiffon, nida, jersey, and other soft breathable fabrics designed for comfort and elegance.
Q: Are your hijabs and abayas suitable for daily wear?
A: Absolutely. Our products are designed for everyday comfort while maintaining a stylish and modest look.
Q: How do I choose the correct size?
A: Size details are mentioned on each product page. If you need help selecting a size, feel free to contact us.
Q: How should I wash and care for my products?
A: We recommend gentle hand wash or machine wash in cold water. Avoid harsh detergents and tumble drying to maintain fabric quality.
Q: Can I contact you for support or order enquiries?
A: Yes, you can contact us anytime through our Contact Us page or WhatsApp for quick support.
Q: Do you restock sold-out products?
A: Some popular products may be restocked based on demand. Follow our updates for new arrivals and restocks.
Q: Are the product colors exactly the same as shown?
A: We try our best to display accurate product colors, but slight variations may occur due to lighting and screen settings.
Q: How can I place an order?
A: Simply select your product, choose the preferred size or color, add it to your cart, and complete checkout securely online.